Alt Account Clarification

Kano’s games are designed to be multiplayer experiences with an emphasis on social interactions. Players are rewarded in a variety of ways w...

Can Kano reset my character, or change my stats?

Unfortunately we aren’t able to reset characters, as the manual removal of information from our databases can cause errors in the game.We al...

Why can't I log in on the Mobile App?

(Mobile v3.4.0 and up)If you have a Facebook account attached to your game account, you can use that to log into Server 1 and play on the ap...

I Am Trying To Purchase FP But Received A Message Telling Me To Contact iTunes, What Should I Do?

Purchases of Favor Points are made using your unique Apple ID And Password, and because iTunes processes all payments made through our Apps ...

Where can I see my purchase history?

As payments on our games are processed through iTunes, Facebook, or Google Play, your purchase history can be viewed through them as well.iT...

What payment methods can I use to make a purchase?

Purchases are processed via iTunes, Facebook or Google Play, or Stripe.Some additional payment methods vary by country. You can typically us...

What payment methods can I use to make a purchase on the Mobile App?

Purchases made through the app are processed via iTunes, Google Play, depending on your login options and device.The available payment metho...

I Didn't Get My Order

Orders typically show up in your account immediately, although occasionally they’ll take a moment to appear. This usually happens if the pur...

Kano Play Server 2 Profile Pictures & Gravatar

Kano Play is set up to use a player's "Gravatar" as their game picture.Gravatar is an independent system that lets users upload custom image...

Why did my Account get reset to level 1!

Logging in one day, to suddenly find a level 1 account is quite shocking! However, have no fear, your account was not reset, rather the mobi...

FP Sale

From time to time you might see a pop-up appear on your screen offering you bonus Favor Points on your next purchase! These limited time-sal...

Lock Box

The Lock Box is a special promotion which only appears for players who have never made a purchase before. If you have a Lock Box promotion a...

Lock Box - Mobile

The Lock Box is a special promotion which only appears for players who have never made a purchase before. If you have a Lock Box promotion a...

Where Are My New Items?

Are you having trouble locating a newly-purchased or earned  item or item bundle? Here are some tips and tricks for tracking down ...

How do I upgrade to a Kano ID?

We're happy you've decided to register your account with Kanoplay!For players who currently play through Facebook, following the "upgrade to...