✅ Having Trouble Receiving Our Emails?
Make sure you don’t miss important updates, event reminders, or rewards by whitelisting notifications@kanomail.com
📌 General Steps (Works for All Email Services)
Step 1: Add Us to Your Contacts
Add notifications@kanomail.com to your contact list. This tells your email provider we’re safe.
Step 2: Check Spam or Junk Folders
If our emails are missing:
Go to your Spam or Junk folder
Find an email from notifications@kanomail.com
Open it and click “Not Spam” or “Move to Inbox”
Step 3: Enable Images
If the images look broken:
Open the email
Click “Display images” or “Always show images from this sender”
📧 Gmail
Add to Contacts
Hover over our name or email address in any email.
Click “Add to contacts” in the popup.
Mark as Not Spam
Open Gmail, go to the Spam folder.
Find an email from notifications@kanomail.com
Click “Not spam”
Enable Images
Open our email.
At the top, click “Display images below”
Or click “Always display images from notifications@kanomail.com”
📬 Outlook (web & desktop)
Add to Safe Senders
Click the Settings gear > View all Outlook settings
Go to Mail > Junk email
Under Safe senders and domains, add:
notifications@kanomail.com
Mark as Not Junk
Go to your Junk Email folder
Right-click the email and choose “Mark as not junk”
Enable Images
Open our email
Click “Download pictures” at the top, or choose “Add sender to safe senders list”
🍎 Apple Mail (Mac & iPhone)
Add to Contacts
On Mac: Right-click the sender's email > Add to Contacts
On iPhone: Tap the sender > Add to VIP or Create New Contact
Mark as Not Junk
On Mac: Open the email in Junk > Click “Move to Inbox”
On iPhone: Tap Move Message > Inbox
Enable Images
Open our email
Tap or click “Load Remote Images”